Welcome to the Mosley Mode Ltd Help Centre. We believe that clear information is the key to a secure and elegant shopping experience. Below are the most common inquiries regarding our operations at MosleyMode.com.
💳 PAYMENTS & SECURITY
What payment methods do you accept? We accept all major credit and debit cards, including Visa, Mastercard, American Express, and Discover, processed through our secure partner, Stripe.
Is it safe to use my card on your website? Yes, your security is our absolute priority. Mosley Mode Ltd utilizes Stripe’s PCI-DSS Level 1 compliant infrastructure.
Encrypted Processing: We use SSL encryption and secure Tokenization to process payments.
Data Privacy: We never store or have access to your full credit card details. All sensitive information is handled by Stripe’s enterprise-grade security servers.
What will appear on my bank statement? Transactions will be listed as “MOSLEY MODE LTD” on your bank or credit card statement.
📦 SHIPPING & DELIVERY
Where do you ship from? Every piece of jewellery is hand-inspected and dispatched directly from our facility in Derby, United Kingdom:
Order Processing: 1-2 business days for quality check and secure packaging.
UK Delivery: 2-4 business days (Tracked).
International Delivery: 7-14 business days via DHL or UPS.
Can I track my shipment? Absolutely. Once your order leaves our Derby hub, you will receive an automated email with a Tracking Number and a link to monitor your package in real-time.
🔄 RETURNS & REFUNDS
What is your return policy? We offer a 30-day return window for most items in their original, unworn condition with all security tags intact.
Please note: For hygiene reasons, earrings are non-returnable unless they arrive faulty.
How long does it take to get a refund? Once we receive and inspect your return at our Derby office:
Approval: We issue the refund via Stripe immediately.
Processing: Per international banking protocols, the funds typically appear in your account within 5-10 business days.
✨ PRODUCT & MATERIALS
Is the jewellery in stock? Yes. All items marked as “Available” are physically held in our Derby inventory. We do not engage in dropshipping, allowing us to guarantee the quality of every piece.
How should I care for my Mosley Mode jewellery? To maintain the brilliance of your pieces, we recommend avoiding contact with perfumes, lotions, and water. Store your jewellery in the original Mosley Mode packaging when not in use.
📞 CONTACT INFORMATION
How can I reach your team? If you have any further questions, please contact our support team in Chellaston:
