At Mosley Mode Ltd, we take immense pride in the quality and craftsmanship of our jewellery. If for any reason you are not completely satisfied with your purchase from Mosleymode.com, we offer a structured returns and exchanges process in accordance with the UK Consumer Rights Act.
1. 30-Day Return Period
You have 30 days from the date of delivery to request a return or an exchange. To ensure a successful return, items must meet the following criteria:
Original Condition: Items must be unworn, undamaged, and in their original state.
Packaging: All original Mosley Mode branded boxes, pouches, and certificates must be included.
Security Tags: If your item arrived with a security tag, it must remain attached. Removal of the tag voids the return policy.
2. Hygiene Exceptions (Earrings)
In compliance with international health and hygiene standards, earrings and pierced jewellery are non-returnable and non-refundable unless they arrive faulty. This policy ensures the safety and well-being of all our customers.
3. How to Initiate a Return
To ensure your return is tracked and processed efficiently by our Derby team:
Request Authorization: Email payment@mosleymode.com with your Order Number.
RMA Issuance: We will issue a Return Merchandise Authorization (RMA) and detailed shipping instructions.
Secure Shipping: Please pack the item securely. We strongly recommend using a Tracked Shipping Service, as Mosley Mode Ltd cannot be held responsible for returns lost or damaged during transit back to our facility.
Return Address:
Mosley Mode Ltd (Returns Dept)
39 Moyne Gardens, Chellaston, Derby, DE73 6UY, United Kingdom
4. Exchanges
We are happy to exchange items for a different style or size, subject to stock availability. Once your original piece is received and inspected at our Derby hub, we will dispatch your new selection.
5. Refunds & Stripe Processing
We process all financial reversals through Stripe’s secure payment infrastructure:
Inspection: Please allow 2-3 business days for our quality control team to verify the condition of the returned jewellery.
Approval: Once approved, the refund is initiated immediately to your original payment method.
Bank Timeline: Per international banking regulations, funds typically reflect on your statement within 5-10 business days. We will provide a Stripe refund reference number upon request.
6. Faulty or Damaged Items
Every piece of jewellery is hand-inspected at 39 Moyne Gardens before dispatch. However, if an item arrives damaged:
Contact us at payment@mosleymode.com within 48 hours of delivery with clear photographs.
We will provide a pre-paid return label and offer a full refund or priority replacement at no additional cost.
Contact Our Support Team
For questions regarding returns or to check the status of a refund, please contact our Chellaston office:
Email: payment@mosleymode.com
Phone: +44 7426182851
Official Address: 39 Moyne Gardens, Chellaston, Derby, DE73 6UY, UK
